The practice will always endeavour to book an appointment with your preferred doctor or nurse and, if this is not possible, will always explain why. By computerising our records it is now much easier for one doctor to continue the treatment started by another.
When needing an appointment patients should contact the surgery, preferrably by telephone. Our receptionists will take details, including a telephone number that the patient can be contacted on and ask for basic details of the telephone request, this is asked so that calls can be prioritised appropriately, based on clinical need. A doctor or nurse practitioner will then call the patient back (or where possible your call will be transferred when you phone into the surgery). By doing this it may be possible for the clinician to deal with the problem over the phone. If it is decided that a face to face appointment is needed this will be booked by the clinician when speaking to the patient on the telephone. Appointments to see one of our practice nurses or our health care assistant are booked through reception.
If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (dial 999) before calling the surgery. The surgery emergency telephone number is 01527 879035. Please only dial this number in cases of genuine medical emergency.
If you are unable to attend, please inform us as soon as possible so your appointment may be given to someone else.
Same Day Urgent Assessment
If you inform our receptionists that you have an urgent medical problem your call request will be dealt with on the same morning/afternoon as you call. If it is decided that you need to be seen in surgery the clinician will book you an appointment to be seen on the same day.
You can speak to a doctor or nurse practitioner on the day you call, if necessary the doctor can book you an appointment to be seen at a time that is mutually convenient.
Advance Bookable Appointments
All telephone appointment requests can be dealt with on the day they are received; therefore advanced booking should no longer be necessary. For those patients that need to make arrangements due to transport or work commitments etc, this can be accommodated when speaking to the doctor.
Extended Hours Appointments
We offer extended hours appointments to all patients registered at Davenal House and Stoke Prior Surgeries. These appointments are especially useful to patients that need a routine appointment and who may find it difficult to attend during normal surgery hours.
These are pre-bookable appointments only and are available on:
Appointments avaliable from 7:30am held at Stoke Prior Surgery.
Apointments avaliable bewtween 6:30pm and 7:10pm held at Davenal House Surgery.
Appointments avaliable between 9:00am and 11:20am held at Stoke Prior Surgery. (Approx two clinics held per month)
These appointments will be booked when speaking to the doctor or nurse practitioner over the telephone, during our normal surgery hours. There is no emergency capacity within any extended hours clinics, which are only accessible by a buzzer system. Emergencies need to be seen by the Out Of Hours Service before 08:00 and after 18:30 and at the weekend. Please note that the dispensary at Stoke Prior Surgery is not open on a Saturday morning.