NEW APPOINTMENT SYSTEM FOR DAVENAL HOUSE AND STOKE PRIOR SURGERIES
From the 11th June 2012 Davenal House and Stoke Prior Surgeries will be introducing a new appointment system called ‘DOCTOR FIRST’.
Our aim is to create a more efficient appointment system with immediate access to a clinician, thereby ensuring that you receive the most appropriate care straight away.
The main change to our system will be that our patients will have all of their doctor and nurse practitioner appointments (urgent or routine) booked through a doctor or nurse practitioner after speaking to them on the telephone. Appointments to see one of our practice nurses are booked through reception as before.
Doctor/Nurse Practitioner Appointments
When requesting an appointment, the receptionist will confirm your contact details as before. Where possible your call will be put on hold until our receptionists can transfer you to a doctor or our nurse practitioner. If this is not possible we will ask you to confirm your telephone number, you will then be put on a list for the doctor to call you back (usually the same morning/afternoon). Our receptionists will ask patients for basic details of the nature of the problem. This is asked so that calls can be prioritised appropriately based on clinical need. You can of course decline to give this information.
Some of the advantages to the new system are:-
The doctor or nurse practitioner may be able to deal with your problem while you are on the telephone (e.g. advice, prescriptions, referrals etc) saving you a journey.
If a face to face appointment is still needed, then the doctor/nurse practitioner will ensure that you are given the most appropriate appointment to suit your individual needs. This will mean that you are seen by the most suitable clinician within a suitable time span (on the same day in most cases).
It may be suggested by the doctor or nurse practitioner while on the phone, that you need further investigations/tests before coming into see the doctor. Again this saves an unnecessary journey to the surgery.
With this system, we are ensuring that you will be speaking to the person most qualified to assess your problem, rather than a receptionist.
Your questions answered:-
Q Can I still have a same day assessment?
A Yes. After speaking to one of the doctors or nurse practitioner over the telephone they will book you in to be seen the same day if agreed by both parties.
Q Can I still have an appointment with my preferred doctor?
A Yes. After speaking to a doctor or nurse practitioner on the telephone, appointments can still be booked to see your preferred doctor when they are available.
Q Can I speak to my preferred doctor?
A Yes. If your call is not of an urgent nature we can put your call onto the list for your preferred doctor, if they are available on the day you call.
Q Will extended hours appointments still be available at my surgery?
A Yes. These will still be available to accommodate those patients that may find it difficult to attend during our usual surgery hours. Again as with all other appointments these can be booked for you over the telephone by one of our doctors or nurse practitioner.