Davenal House SurgeryTel: 01527 872008
Stoke Prior SurgeryTel: 01527 832423
The practice will always endeavour to book an appointment with your preferred doctor or nurse and, if this is not possible, will always explain why. By computerising our records it is now much easier for one doctor to continue the treatment started by another.
When needing an appointment patients should contact the surgery, preferrably by telephone. Our receptionists will take details, including a telephone number that the patient can be contacted on and ask for basic details of the telephone request, this is asked so that calls can be prioritised appropriately, based on clinical need. A doctor or nurse practitioner will then call the patient back (or where possible your call will be transferred when you phone into the surgery). By doing this it may be possible for the clinician to deal with the problem over the phone. If it is decided that a face to face appointment is needed this will be booked by the clinician when speaking to the patient on the telephone. Appointments to see one of our practice nurses or our health care assistant are booked through reception.
If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (dial 999) before calling the surgery. The surgery emergency telephone number is 01527 879035. Please only dial this number in cases of genuine medical emergency.
If you are unable to attend, please inform us as soon as possible so your appointment may be given to someone else.
If you inform our receptionists that you have an urgent medical problem your call request will be dealt with on the same morning/afternoon as you call. If it is decided that you need to be seen in surgery the clinician will book you an appointment to be seen on the same day.
You can speak to a doctor or nurse practitioner on the day you call, if necessary the doctor can book you an appointment to be seen at a time that is mutually convenient.
All telephone appointment requests can be dealt with on the day they are received; therefore advanced booking should no longer be necessary. For those patients that need to make arrangements due to transport or work commitments etc, this can be accommodated when speaking to the doctor.
We offer extended hours appointments to all patients registered at Davenal House and Stoke Prior Surgeries. These appointments are especially useful to patients that need a routine appointment and who may find it difficult to attend during normal surgery hours.
These are pre-bookable appointments only and are available on:
Appointments avaliable from 7:30am held at Stoke Prior Surgery.
Appointments avaliable between 6:30pm and 7:10pm held at Davenal House Surgery.
Appointments avaliable between 9:00am and 11:20am held at Stoke Prior Surgery occasionally.
These appointments will be booked when speaking to the doctor or nurse practitioner over the telephone, during our normal surgery hours. There is no emergency capacity within any extended hours clinics, which are only accessible by a buzzer system. Emergencies need to be seen by the Out Of Hours Service before 08:00 and after 18:30 and at the weekend. Please note that the dispensary at Stoke Prior Surgery is not open on a Saturday morning.
From the 11th June 2012 Davenal House and Stoke Prior Surgeries have an appointment system called ‘DOCTOR FIRST’.
Our aim is to create a more efficient appointment system with immediate access to a clinician, thereby ensuring that you receive the most appropriate care straight away.
All of our patients will have their doctor and nurse practitioner appointments (urgent or routine) booked through a doctor or nurse practitioner after speaking to them on the telephone. Appointments to see one of our practice nurses are booked through reception as before.
Doctor/Nurse Practitioner Appointments
When requesting an appointment, the receptionist will confirm your contact details as before. We will ask you to confirm your telephone number, you will then be put on a list for the doctor to call you back (usually the same morning/afternoon). Our receptionists will ask patients for basic details of the nature of the problem. This is asked so that calls can be prioritised appropriately based on clinical need. You can of course decline to give this information.
Some of the advantages of this system are:-
The doctor or nurse practitioner may be able to deal with your problem while you are on the telephone (e.g. advice, prescriptions, referrals etc) saving you a journey as a telephone consultation.
If a face to face appointment is still needed, then the doctor/nurse practitioner will ensure that you are given the most appropriate appointment to suit your individual needs. This will mean that you are seen by the most suitable clinician within a suitable time span (on the same day in most cases).
It may be suggested by the doctor or nurse practitioner while on the phone, that you need further investigations/tests before coming into see the doctor. Again this saves an unnecessary journey to the surgery.
With this system, we are ensuring that you will be speaking to the person most qualified to assess your problem, rather than a receptionist. Receptionists may also navigate your call to a Secretary or Pharmacist or other Professional Person.
Your questions answered:-
Q Can I still have a same day assessment?
A Yes. After speaking to one of the doctors or nurse practitioner over the telephone they will book you in to be seen the same day if agreed by both parties.
Q Can I still have an appointment with my preferred doctor?
A Yes. After speaking to a doctor or nurse practitioner on the telephone, appointments can still be booked to see your preferred doctor when they are available.
Q Can I speak to my preferred doctor?
A Yes. If your call is not of an urgent nature we can put your call onto the list for your preferred doctor, if they are available on the day you call.
Q Will extended hours appointments still be available at my surgery?
A Yes. These will still be available to accommodate those patients that may find it difficult to attend during our usual surgery hours. Please see item on extended access.
We ask that if possible requests for home visits are received by 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. If necessary home visits will be arranged by the doctor, after initially speaking to the patient on the telephone.
You can be visited at home by a community nurse if you are referred by your GP.
We are a training practice and employ the services of general practitioner registrars. Registrars are fully qualified doctors who have worked in a variety of hospital posts prior to their training in general practice. They are attached to the practice for four to twelve month periods so as to undergo further training to gain the necessary skills required for general practice. On occasions consultations may be recorded solely for teaching purposes, but only with the patient’s consent.
These are doctors still in training who visit the practice from time to time as part of their degree course. When a registrar or student is in the practice, the receptionist will inform you if they are sitting in with the doctor you have come to see, as part of their training. Please say if this would be a problem for you at this time.
There is a large pay and display car park opposite the surgery, the entrance of which is off the Stourbridge Road. There is limited parking available in the lay-by in front of the shops on the A38 adjacent. A Midland Red West Bus service is situated in the centre of town within easy walking distance of the surgery. For an up-to-date timetable of local bus information phone 01905 765765 or check the website http://www.worcestershire.gov.uk/bustimetables. The surgery is accessible for disabled patients with a ramp for wheelchairs at the front of the building and an automatic entrance door. Patient services and toilet facilities for the disabled are provided at ground floor level.
As some of the doctors' rooms are upstairs. Please inform the receptionist (if possible when arranging your appointment) if you are unable to get up the stairs and the doctor will come down to you.
The surgery is easily accessible and patient services and toilets are at ground floor level. There is ample car parking space at the rear of the surgery.
A portable hearing loop system is available at reception at both surgeries for use with most hearing aids. Please inform the receptionist so that it is available for your consultation.
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