To book a telephone appointment visit our Consulting Room.

The practice will always endeavour to book an appointment with your preferred doctor or nurse and, if this is not possible, will always explain why. By computerising our records it is now much easier for one doctor to continue the treatment started by another.

When needing an appointment patients should contact the surgery, preferably by telephone and our receptionists will take details, including a telephone number that the patient can be contacted on and ask for basic details of the telephone request.

Please be aware our telephone calls are recorded for training and monitoring purposes. If you do not wish for your call to be recorded then please make the receptionist aware at the beginning of your call.

This is asked so that calls can be prioritised appropriately, based on clinical need. A doctor or nurse practitioner will then call the patient back (or where possible your call will be transferred when you phone into the surgery). By doing this it may be possible for the clinician to deal with the problem over the phone. If it is decided that a face to face appointment is needed this will be booked by the clinician when speaking to the patient on the telephone.

If for whatever reason you are unable to use a telephone a face to face appointment can be booked through reception or you can ask the Doctor a question online.

Appointments to see one of our practice nurses or our health care assistants are booked through reception.

Extended Access and Extended Access Hubs

We offer extended hours appointments to all patients registered at Davenal House and Stoke Prior Surgeries. These appointments are especially useful to patients that need a routine appointment and who may find it difficult to attend during normal surgery hours.

These are pre-bookable appointments only:

• Thursday evenings from 18.30 until 19.30 at Davenal House Surgery.
• Saturday mornings from 08.00 until 12.00 at Stoke Prior Surgery.

Additional appointments are also available at the Hub at BHI Parkside weekdays 18.30 until 20.00 and Saturdays 08.00 until 12.00. More information regarding the Extended Access Hubs can be found here.

Emergencies

If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (dial 999) before calling the surgery. The surgery emergency telephone number is 01527 879035. Please only dial this number in cases of genuine medical emergency.

Cancellations

If you are unable to attend, please inform us as soon as possible via telephone (if you are cancelling an appointment not within 24 hours you may use our online form) so your appointment may be given to someone else.

Same Day Urgent Assessment

If you inform our receptionists that you have an urgent medical problem your call request will be dealt with on the same morning/afternoon as you call. If it is decided that you need to be seen in surgery the clinician will book you an appointment to be seen on the same day.

Routine Appointments

You can speak to a doctor or nurse practitioner on the day you call, if necessary the doctor can book you an appointment to be seen at a time that is mutually convenient.

Advance Bookable Appointments

All telephone appointment requests can be dealt with on the day they are received; therefore advanced booking should no longer be necessary. For those patients that need to make arrangements due to transport or work commitments etc, this can be accommodated when speaking to the doctor.