We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the complaints lead, Dr Stuart Rodger, via email (davenal.house@nhs.net), the website or letter. We will deal with your concerns appropriately and aim to respond within 14 days of receipt of the complaint. We generally ask that all complaints be submitted in writing via the above methods, but if this is not possible for any reason please contact reception directly.

Further written information is available regarding the complaints procedure from reception.