We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on Davenal House Surgery 01527 872008 or Stoke Prior Surgery 01527 832423
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the complaints lead, Dr Stuart Rodger, via email (davenal.house@nhs.net), the website or letter. We will deal with your concerns appropriately and aim to respond within 14 days of receipt of the complaint. We generally ask that all complaints be submitted in writing via the above methods, but if this is not possible for any reason please contact reception directly.
Further written information is available regarding the complaints procedure from reception.
